PRIVACY POLICY

This Privacy Policy explains how Club Loka (“we”, “our”, or “us”) collects, uses, processes, stores, and safeguards your personal data when you visit our website (https://clubloka.com/) (the “Website”), or use the Club Loka mobile application (the “App”) available on the Apple App Store and Google Play Store.

Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it. By accessing our Website or downloading our App, you consent to the practices described in this policy.

1. WHO WE ARE & THE PURPOSE OF OUR PLATFORMS

Club Loka provides an experiential learning ecosystem, offering insights into programmes, events, and activities tailored for children.

• Website Purpose: Our Website serves as an informational platform allowing parents to learn about Club Loka, its core philosophy, and to connect with the Loka team by registering their interest in enrolling their child in one or more of our programmes.

• App Purpose: Our App enables both existing and potential parents to explore the key offerings at Club Loka, view pricing structures, and seamlessly enroll their children. Once enrolled, parents can conveniently track their child’s class updates, manage library information, and receive directly through the App all notifications and updates regarding upcoming events and workshops.

We process all personal data in strict compliance with applicable data protection laws in India, including the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, 2023, and guidelines issued by the Reserve Bank of India (RBI) for financial transactions.

2. THE DATA WE COLLECT

We collect and process different types of information depending on how you interact with us:

A. Information Provided Directly by Parents/Guardians:

• Account & Identity Data: Full name, email address, mobile phone number, and physical billing/shipping address.

• Child’s Information: Because our services are built for children up to 8 years of age, parents may explicitly provide their child’s name, age, date of birth, and programme enrollment preferences. We only collect children’s data with verifiable parental consent.

• Lead Generation & Enquiries: Information submitted voluntarily via forms on our Website (e.g., name, contact details, and custom messages) to register interest in our programmes.

B. App-Specific & Insights Data:

• Member Insights: For fully enrolled accounts, we process data related to your child’s class updates, library usage, attendance at events, workshops, and program metrics to display securely within the App.

C. Financial & Transaction Data:

• When you purchase a subscription or program enrollment through the App or our Website, your payment is processed. We support standard Indian payment modes (Credit/Debit Cards, UPI, Net Banking, and Wallets).

• Note: We do not store credit card or bank account numbers on our servers. All transactions are routed through secured, third-party payment gateways compliant with the Reserve Bank of India (RBI) guidelines.

D. Technical & Usage Data (Automated Collection):

• Device information (IP address, operating system, unique device identifiers, device tokens for push notifications).

• Usage logs, crash reports, app performance metrics, and standard cookies (via the Website) to ensure smooth operations.

3. HOW WE USE YOUR PERSONAL DATA

We use the collected data for the following legitimate purposes:

• To Provide Services: To manage your account, verify your identity as a parent, and grant appropriate access tiers (free glimpse vs. full member enrollment).

• To Generate Leads & Communicate: To respond to queries submitted via our Website forms, send transactional updates, and dispatch information about upcoming programmes and events.

• To Process Payments: To securely execute transaction orders for enrollments in accordance with Indian banking standards.

• To Improve Our Services: To monitor App and Website performance, fix software bugs, and enhance user experience.

• To Ensure Safety: To protect our platform, prevent fraudulent activities, and maintain a secure environment for our community.

4. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal data. We only share information with third parties under the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our platform (e.g., hosting providers, cloud storage servers, SMS gateway providers for account verification, and RBI-compliant payment gateways). These providers are legally bound to protect your data.

• Legal Requirements: If required to do so by law, court order, or government authority (such as requests under the DPDP Act or IT Act).

5. CHILDREN’S PRIVACY & PARENTAL CONSENT

Protecting the privacy of children is of paramount importance to Club Loka- Best Family Club In Delhi-NCR.

• The App and Website are designed to be operated exclusively by parents or legal guardians. Children under the age of 18 are not permitted to create accounts or submit personal data independently.

• Any information regarding a child is provided solely at the discretion and consent of the parent/guardian during enrollment.

• If we discover that a child has inadvertently provided us with personal data without parental verification, we will take immediate steps to delete that information from our servers.

6. DATA SECURITY

We employ strict administrative, technical, and physical security measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction.

• Account Protection: To ensure maximum security when creating a user account within our mobile App, we mandate a two-step verification protocol. A secure One-Time Password (OTP) is sent via SMS to your registered mobile number to verify your identity before account creation or access is granted.

• Data Transmission: The App utilises encrypted communication channels (HTTPS/SSL) for all interactions, especially surrounding financial processing and parental insights.

7. DATA RETENTION AND ACCOUNT DELETION

• Retention: We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Indian legal and financial compliance mandates.

• Your Rights & Deletion: In accordance with Apple and Google developer mandates, you have the right to request the deletion of your account and associated personal data at any time.

• To request data correction or permanent account deletion, please contact us at admin@clubloka.com. Upon verification, we will remove your account data within standard processing timelines, except where retention is legally required (e.g., historical transaction logs).

8. COOKIES (WEBSITE ONLY)

Our Website may use standard cookies to improve navigation, recall form entries, and analyse web traffic. You can adjust your browser settings to refuse cookies, though doing so may limit your use of certain web forms.

9. CHANGES TO PRIVACY POLICY OF CLUB LOKA- BEST FAMILY CLUB IN DELHI-NCR

We reserve the right to update this Privacy Policy from time to time as our platforms evolve. Any updates will be posted directly to this URL page with an updated “Last Updated” date at the top. We encourage you to review this policy periodically.

10. CONTACT US & GRIEVANCE REDRESSAL

If you have any questions, concerns, or grievances regarding this Privacy Policy, our data collection methods, or wish to exercise your data rights, please contact our designated Grievance Officer:

• Entity Name: Club Loka Educational Services Pvt. Ltd.

• Email Address: admin@clubloka.com

• Postal Address: E-Block Road, Sushant Lok Phase-1
  Gurugram, Haryana